FAQ

Here you can find frequently asked questions and responses.

  • How soon can we get a reply after we send you an inquiry?

    We will reply you within 12 hours in working day.

  • Are you a direct manufacturer or a trading company?

    We are a factory with trading department.

  • What products can you offer?

    We specialize in the production and sales of cat scratchers, cat furniture, cat toys, small animal toys, bird toys and so on.

  • What fields are your products mainly involved in?

    Our products are mainly involved in the field of pet supplies.

  • Can you do customized products?

    Yes, We can make customized products. We develop and produce products according to drawings or samples provided by clients.

  • Do you have some standard parts?

    Yes, in addition to customIized products, we also have some metal standard parts used for cat scratchers, mainly including screws and nuts.

  • How about the capacity of your company?

    We have various toy production line with clear division of labor, which can meet the product needs of different customers.

  • How many employees in your company?

    We now have more than 200 employees.

  • How to guarantee the quality of your goods?

    We have a special inspection department. We will do corresponding inspections after each process. For the finished products, we will do 100% inspection according to the customers’ requirements and the international standards.

  • What is the payment term?

    When we quote for you,we will confirm with you the way of transaction,such as FOB, CIF, CNF, etc. For mass production, you need to pay 30% advance payment first, and then pay the balance after seeing the bill of lading.The common payment method is T/T, of course, L/C is also acceptable. 

  • How to deliver the goods to us?

    Usually we ship by sea, because we are in Ningbo, Zhejiang, and we are only 35 kilometers away from Ningbo Port. It is very convenient and efficient to export by sea. Of course, if your cargos are urgent, we can also transport them by air. 

  • Where are your products mainly exported to?

    Our products are mainly exported to more than 30 countries including the United States, Germany, Japan, Spain, Italy, Britain, South Korea, Australia and Canada.

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